Refund Policy
Effective Date: January 1, 2025 · Last Updated: May 1, 2025
At Fonix-IT, we are committed to your satisfaction. This Refund Policy outlines our approach to refunds and disputes.
Eligible for Refund
- • Project not started within agreed time
- • Fonix-IT terminates contract
- • Duplicate payment
- • Hosting within 30 days (unused)
Not Eligible
- • Work already in progress
- • Client changes scope
- • Client delays causing issues
- • Domain registrations
Case-by-Case
- • Partial project completion
- • Significant delay by Fonix-IT
- • Quality disputes
- • Service disruptions
1. Project Deposits
All project deposits (typically 50% of total project value) are non-refundable once work has commenced. The deposit covers discovery, planning, and resource allocation. If a project is cancelled before any work begins, the deposit may be refunded minus a 10% administrative fee.
2. Milestone Payments
Payments made upon completion of project milestones are non-refundable. If you are unsatisfied with a deliverable, please raise concerns within 7 days of delivery so we can address them through our revision process.
3. Requesting a Refund
To request a refund, email billing@fonixit.com with your project details, invoice number, and reason for the refund request. We will respond within 3 business days. Approved refunds are processed within 7-14 business days.